There must be congruency between verbal and non verbal messages for effective communication to be achieved. Free resources to assist you with your nursing studies! In contrast, the Circular Transactional Model is a two way approach, acknowledging other factors, which influence communication such as feedback and validation (McCabe 2006). Dental Health is a key Health Promotion target in Wales and is the most prevalent form of disease amongst children in Wales. Nervousness can have an influence on how a message is delivered, and I was constantly aware of my verbal communication, particularly my paralanguage. Prior to the session, I was apprehensive about delivering a health promotion session to clients (patients). The first stage was to gather relevant, up-to-date information relating to the subject and plan how it could be incorporated in the session. Poor communication in an end-of-shift handover can result in patient harm if important information is not passed from one professional to another. Role of NMC in streamlining and upgrading the nursing practice. They have similar structures, which guide the user through the reflective process. In the week, preceding the session it was important for me to consider a systematic approach to the planning of the session. The importance of communication is also emphasised in the NMC Code, which should be used to guide nurses’ day-to-day practice. In 2013, Moghaddasian et al. Communication and listening skills allowed us to discover what knowledge the clients already had, and enabled us to adjust the information to meet the needs of the clients. While communication failures leading to serious harm - such as the wrong leg being amputated - are rare, even minor shortcomings can have serious repercussions. All nurses must use a range of communication skills and technologies to support person-centred care and enhance quality and safety. Multidisciplinary teamwork is important in all fields of nursing. It’s central to our learning, our work and our leisure interests. We exist to . A lack of good empirical overviews of existing technologies in the present literature prompted us to conduct this review. To fully assess the development of communication skills the nurse can make use of reflection to gain a better insight and understanding of their skills (Siviter 2008). This chapter explores how effective communication and interpersonal skills can enhance professional nursing practice and nursing relationships with various stakeholders. Do you have a 2:1 degree or higher in nursing or healthcare? In nursing, listening is an essential skill and incorporates attending and listening (Burnard & Gill 2007). Understanding the barriers to communication contributes significantly to how effective a nurse communicates in practice. During the session, I feel that I communicated well verbally with clients and that my non-verbal communication was appropriate and corresponded to what I was saying. Registered office: Venture House, Cross Street, Arnold, Nottingham, Nottinghamshire, NG5 7PJ. The Nursing and Midwifery Council (NMC) is the nursing and midwifery regulator for England, Wales, Scotland and Northern Ireland. It focuses on core communication skills, their definitions and the positive outcomes that result when applied to practice. The following profile has been developed in alignment with the Nursing and Midwifery (NMC 2010) competency framework, which sets the standards that nursing students must acquire prior to being placed on the nursing register. I was given the opportunity to discuss the topic with my mentor and was relieved when I was able to respond to any questions asked in an appropriate manner and that my knowledge had been increased through the research I had undertaken, thus boosting my confidence. Having good communication with health care workers will reduce their anxiety and build their confidence. In the future, I will repeat the process of thorough research, as it is best practice to keep knowledge up-to-date in order to provide care based on evidence (NMC 2008). The last two stages are the conclusion of the situation, what else could have been done and finally an action plan to prepare for similar situations, which may arise in the future (Gibbs 1988). The importance of the preceding is that effective communication is stressed in every Nursing & Midwifery Council (2008) document. Non-verbal communication can contradict the spoken word and the ability to recognise these non-verbal cues is vitally important in nursing practice (McCabe 2006), for example, a patient may verbally communicate that they are not in pain, but their non-verbal communication such as facial expression may indicate otherwise. Importance of Interprofessional Collaboration, Communication and Teambuilding, Kaitlin Graye, BSN, RN [email protected] Tags: collaboration, team building, communication. You’ll be supporting registered staff to prepare and update patient records, so having a sound grasp of the principles of written communication is important. It is vital that the nurse communicates effectively, sharing information with the patient about their health in an understandable way to ensure the patient is fully informed about their care and treatment and that consent is gained prior to this occurring (NMC 2008). All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995). This assignment has looked at communication and its importance in nursing practice. Think about the following four elements of body language in your communication with patients/clients. Communication involves the exchange of messages and is a process which all individuals participate in. The nurse should also listen to the patient and respond to their concerns and preferences about their care and well-being (NMC 2008). The plan was discussed with my mentor and advice was sought about any adjustments which may be necessary. Good communication helps patients/clients feel at ease It’s common for people who need health care services to feel anxious about their health, about what tests and treatment they might have to … found that the quality of nurses' communication with patients was low and the average score of nurse–patient communication was 94.7, which is almost like our study, but in the study of Akhtari et al. We're here to answer any questions you have about our services. They must take account of individual differences, capabilities and needs. Multidisciplinary teamwork is important in all fields of nursing. There are numerous reflective models that may be utilised by the nursing professional, for example, Gibb’s Reflective Cycle (1988), Johns Model of Structured Reflection (1994) and Driscoll’s Model of Reflection (2002). I am confident that I will be able to use the knowledge gained on the subject of dental health in my future placements. Medicine is no longer physician-centric or disease-centered. A further aim will be to reflect on how communication skills have been utilised within nursing practise. Toggle Navigation. Nursing Essay This essay will explore the importance of communication in nursing; define communication and look at the different modes of communication and barriers to communication. At all times we must be: Courteous and respectful: we need to make sure we address patients/clients as they wish to be addressed. It’s common for people who need health care services to feel anxious about their health, about what tests and treatment they might have to undergo and about what the future holds for them. Effective communication is of the utmost importance when delivering healthcare. The actual level of your involvement in written patient records will vary from workplace to workplace – you need to find out what’s expected of you in your workplace and make sure you follow the rules. Losing control can make people feel helpless and hopeless, which isn’t good for boosting their chances of recovery from illness. The third and fourth stages involve an evaluation of the situation, what was good and/or bad about the experience and an analysis allowing us to make sense of the situation. It gives clients the knowledge to make informed decisions about their health and prevention of illness and is an area in which the nurse or healthcare professional plays a key role (WHO 1989). There are multiple components to effective communication in a healthcare setting: healthcare literacy, cultural competency and language barriers. Research evidence shows the strong links between team communication and clinical outcomes. This is reflected in the Nursing and Midwifery Council’s (NMC) new professional code, which says nurses must use social media and other communication responsibly, respecting the right to privacy of others at all times. Various models of reflection will be examined, and a reflective account of a personal experience which occurred during placement will be provided using a model. Feedback from clients after the session also allowed me to reflect on my communication; one of the clients stated afterwards that she had gained a lot from the session particularly the demonstration relating to tooth brushing and was now more aware of the importance of early oral hygiene to prevent problems later in the child’s life. Competency Point of entry: Essential knowledge, understanding and skill application required Essential skills cluster number and point Nurses who take the time to understand the unique challenges and concerns of their patients will be better prepared to advocate on their behalf and properly address issues as they arise. Poor communication is one of the most common causes for dissatisfaction with health services. 29, 10, 45-48. doi: 10.7748/ns.29.10.45.e9443 It focuses on core communication skills, their definitions and the positive outcomes that result when applied to practice. Being able to communicate well helps us achieve this with patients/clients. Elements of this model are also contained in Hargie and Dickinson’s (2004) ‘A Skill Model of Interpersonal Communication’ which suggests that successful communication is focused, purposeful and identifies the following skills; person centred context, goal, mediating process, response, feedback and perception. Positive initial interaction can provide a good foundation for a future beneficial relationship (Scriven 2005). Caris-Verhallen et al. The process of reflecting upon practice is also an essential element of knowledge development. This is not an example of the work produced by our Nursing Essay Writing Service. As part of this placement, I assisted my mentor, a health visitor, in the provision of a baby club for parents with babies and pre-school children, which takes place on a weekly basis and involves routine checks, such as baby-weighing, in addition to opportunity, for parents to socialise and opportunity for health visitors to provide information relating to the care and health of babies and children. External barriers such as the physical environment, temperature, the use of jargon and/or technical words can also negatively influence the process (Schubert 2003). I have chosen this event as a basis for my reflective account as I feel that health promotion is an important area to consider. It is important, therefore, that nurses keep abreast of legal requirements and best practice in record-keeping. Followed by an analysis of thoughts and feelings in the second stage; what were your thoughts and feelings? Importance of Communication in Nursing. Caring with Confidence is a series of bite-sized animations about key aspects of your role as a nursing or midwifery professional, and how the Code can support you. Copyright © 2003 - 2020 - is a trading name of All Answers Ltd, a company registered in England and Wales. Considering the models of reflection described, the next component of this essay will make use of the Gibbs Reflective Cycle (1998) to provide a reflective account of a situation which I experienced during clinical placement in a community setting. Good communication makes patients/clients feel valued. You can view samples of our professional work here. Journal of Nursing Care Quality, Jul-Sep;24 (3): pp.184-8. But good communication can avoid these feelings – it can help people to see that they still have a say and are still in charge of their own lives. Effective communication is central to the provision of compassionate, high-quality nursing c … Reflection can also be used to apply theoretical knowledge to practice, thus bridging the gap between theory and practice (Burns & Bulman 2000) and allows us opportunity, to develop a better insight and awareness of our actions both conscious and unconscious in the situation. Communication is at the heart of everything we do in our society. The placement was a dementia care ward which was all-female bedded with people who were at various stages... Feelings. For example, a non-compliant diabetic may believe that skipping meals helps to lower blood sugar. Many of the participants were unaware of when and how children’s teeth should be cared for and the importance of ensuring good oral hygiene from an early age. Communication in nursing practice can be complicated, involving the conveyance of large amounts of information, for example, when providing patients with information relating to their care and treatment or when offering health promotion advice. There is evidence that continues to show that breakdowns in communication can be responsible for many medication errors, unnecessary health care costs and inadequate care to the patient (Judd, 2013). Effective communication is central to the provision of compassionate, high-quality nursing c … Without it, the quality of healthcare would be impaired. Understanding the barriers to communication contributes significantly to how effective a nurse communicates in practice. This article highlights the importance of effective communication skills for nurses. To them, it seems odd that part of communication involves being quiet. Without it, the quality of healthcare would be impaired. Effective communication protects patients from potential harm arising from misunderstandings. The NMC Standards of Proficiency (2004a) states that nurses must engage in a continual process of learning and that evidence-based practice should be used (Bach and Grant 2009). We’ll look at communication issues with colleagues later in the programme, in teamwork. Nurses should show openness, warmth, smile and are welcoming to patients as this approach may have a positive attitude from patients. However, support and encouragement from my mentor and other health visitors in the team helped me to relax. Consent was gained from all clients prior to the session commencing, in line with the NMC Code of Conduct (2008) and the environment was checked to ensure it was appropriate and safe for the session to take place. This session has helped with my learning and personal development and I now feel more confident in my ability to deliver health promotion activities in a group setting. When we show we’re prepared to lay aside all the other things we need to do to spend time with someone, to listen to them, get to know them and understand how they are feeling, we’re showing that we really value that person. This article explores the importance of communication in clinical research, and how more effective communication with patients during the informed consent process can ensure they are fully informed. In order to engage in meaningful communication and develop effective communication skills, nurses must engage in the process of reflecting on how communication skills are utilised in practise.

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